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Trends in Amplification, Vol. 7, No. 4, 117-161 (2003)
DOI: 10.1177/108471380300700402

Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say?

Lena L. N. Wong, MA

Communication Disability in Ageing Research Unit, School of Health and Rehabilitation Sciences, The University of Queensland; Division of Speech & Hearing Sciences, Faculty of Education, 5th Floor Prince Philip Dental Hospital, 34 Hospital Road, Hong Kong; LLNWONG{at}hku.hk

Louise Hickson, PhD

Communication Disability in Ageing Research Unit, School of Health and Rehabilitation Sciences, The University of Queensland

Bradley McPherson, PhD

Division of Speech and Hearing Sciences, University of Hong Kong

Hearing aid satisfaction is a pleasurable emotional experience as an outcome of an evaluation of performance. Many tools have been designed to measure the degree of satisfaction overall, or along the dimensions of cost, appearance, acoustic benefit, comfort, and service. Various studies have used these tools to examine the relationships between satisfaction and other factors. Findings are not always consistent across studies, but in general, hearing aid satisfaction has been found to be related to experience, expectation, personality and attitude, usage, type of hearing aids, sound quality, listening situations, and problems in hearing aid use. Inconsistent findings across studies and difficulties in evaluating the underlying relationships are probably caused by problems with the tools (eg, lack of validity) and the methods used to evaluate relationships (eg, correlation analyses evaluate association and not causal effect). Whether satisfaction changes over time and how service satisfaction contributes to device satisfaction are unclear. It is hoped that this review will help readers understand current satisfaction measures, how various factors affect satisfaction, and how the way satisfaction is measured may be improved to yield more reliable and valid data.


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